Privacy Policy

1. Who is responsible?

The Services are offered under the RingWise brand. The data controller is the legal entity operating RingWise (Machined Intelligence and, where applicable, its affiliates), as indicated on commercial documentation (for example invoices) and on this website. EU VAT number disclosed on the site: 02045420490.

For privacy-related requests you may contact us through the Contact page at https://ringwise.com/contact, indicating "Privacy" in your message.

2. Categories of personal data

Depending on how you use the Services, we may process the following categories of data:

• Account and authentication data: email address, credentials, session identifiers, and security-related logs.
• Billing and subscription data: plan, subscription status, and payment references processed by our payment provider (we do not store full payment card numbers on our servers).
• Service usage data: product interactions, feature usage, diagnostic and performance data, and approximate technical information relating to your device or environment when needed to operate or secure the Services.
• Communication data: information you send when you contact support or submit forms (for example topic and message contents).
• Content processed to deliver product features: where you use real-time coaching features, audio, transcriptions, or derived text may be processed to generate in-product outputs. The product is designed so coaching overlays are visible on your device; processing details depend on your configuration and product version.

3. Purposes and legal bases (GDPR)

We process personal data for the following purposes and, where the GDPR applies, on the following legal bases:

• Providing and operating the Services, including accounts, downloads, authentication, and in-product functionality (performance of a contract; legitimate interests in operating a secure service).
• Billing and payment operations, fraud prevention, and accounting (performance of a contract; legal obligations).
• Customer support, service messages, and responding to requests (performance of a contract; legitimate interests).
• Security monitoring, abuse prevention, and protecting users and infrastructure (legitimate interests; legal obligations).
• Improving reliability and user experience, and aggregated analytics where appropriate (legitimate interests; consent where required for non-essential technologies).
• Compliance with applicable laws and regulatory requests (legal obligations).

4. AI processing and automated outputs

Certain features rely on automated analysis (including machine learning and AI models) to process inputs (such as transcribed speech or text) and generate suggestions or drafts. Outputs are assistive in nature and may be inaccurate or incomplete. You remain responsible for your business decisions and for reviewing any suggested content before use.

5. Recipients and processors

We engage service providers ("processors") to help us run the Services. Depending on your interactions, this may include hosting, authentication, customer communications, payment processing (for example Stripe), analytics, and AI infrastructure providers. We implement appropriate contractual safeguards (including GDPR-standard data processing terms where required).

6. International transfers

If personal data is transferred outside the European Economic Area, we use appropriate safeguards recognized under applicable law (for example Standard Contractual Clauses), unless another valid transfer mechanism applies.

7. Retention

We retain personal data only as long as necessary for the purposes described above, including to comply with legal, tax, or accounting requirements. Retention periods may vary by category (for example billing records vs. security logs). When data is no longer needed, we delete or anonymize it where feasible.

8. Security

We apply technical and organizational measures appropriate to the risks involved, including access controls, encryption in transit where applicable, logging, and vendor diligence. No method of transmission or storage is completely secure; we encourage strong passwords and safeguarding access to your account.

9. Your rights

Where the GDPR applies, you may have the rights to access, rectification, erasure, restriction, objection, and data portability in accordance with applicable law. You may also lodge a complaint with a supervisory authority in your country of residence or place of alleged infringement.

To exercise your rights, contact us via the Contact page. We may need to verify your identity before responding.

10. Cookies and similar technologies

Our website may use cookies and similar technologies that are strictly necessary for operation and security. Where we use optional analytics or marketing technologies, we will rely on a lawful basis and, where required, seek your consent in accordance with applicable rules.

11. Children

The Services are not directed to children under 16, and we do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us promptly.

12. Changes

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date. Where changes are material and required by law, we will provide additional notice.